75% of customer service problems caused by DRM
ArsTechnica: Deutsche Telekom's Musicload said in a letter distributed last week that customers are having consistent problems with DRM, so much so that 3 out of 4 customer service calls are ultimately the result of the frustrations that come with DRM.
The evil Dr. M!!
This entry was posted on Monday, March 19, 2007 at 3/19/2007 05:30:00 PM. 
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